Cancellation & Refund Policy
Please give at least seven days' notice to cancel or change a confirmed booking. Deposits, retained fees, refunds and peak-period conditions are applied as disclosed at booking and in PetManager. No refund is due for unused calendar days when a stay is shortened after arrival, including early collection, unless Fortuna Park agrees otherwise. If Fortuna Park must cancel a service, any amount paid for the cancelled service will be refunded or credited. Weather-affected outdoor training may be rescheduled in line with our safety policies; venue hire and other services may have service-specific conditions advised before confirmation.
Nothing in this policy excludes rights that cannot lawfully be excluded under Australian Consumer Law.